Easily combine & report on your WordPress and Freshdesk data

Your business doesn't run in isolation, so why should your data?

Free trial

SYNCHUB brings data from WordPress and Freshdesk (and 70+ more cloud services) to your fingertips, so you can run your business with confidence. Easy.

How it works

Connect your reporting tool to your cloud service in just two minutes and three easy steps.

1 2 3 Securely connect your data sources

Connect WordPress and Freshdesk to our data synchronization engine in just a couple of minutes.

1 2 3 We sync your data automatically

SyncHub incrementally syncs your data and stages it in a managed data warehouse (yours, or we'll provide one for free). We check for changes so you don't have to.

1 2 3 Build your customized reports

Query and share your data using our built-in Insights platform, integrate with your artificial intelligence platforms, or use reporting tools like Excel, Tableau or Power BI.

Frequently asked questions

We've documented the WordPress and Freshdesk Data Models in our Explorer. Use this to browse the tables, columns and foreign keys we create in your data warehouse.
With SyncHub, you can create any report you like. This is because (unlike other reporting tools) we give you access to your raw WordPress and Freshdesk data. If you don't already have a reporting tool, you can use our Insights platform or grab one of our recommended 3rd-party tools then use its standard Database Connector to connect to SyncHub and begin pulling down your data.
If your SQL skills are a little rusty, we've got you covered too. Our AI Assistant lets you speak with your WordPress and Freshdesk data in natural language - no SQL or BI skills required! Read more about our AI here.
SyncHub can poll WordPress and Freshdesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with WordPress and Freshdesk. The best way to find out is to simply grab a free trial of SyncHub, connect WordPress and Freshdesk, then see for yourself.
Yes! Your subscription includes a free Gemini-powered chatbot which you can immediately begin using to query your data using natural language - no SQL or BI skills required! Read more about our AI here.
No problem. Use SyncHub to sync your raw WordPress and Freshdesk data directly to your AI-optimized database (such as Snowflake, BigQuery or Redshift), and combine it with our curated WordPress and Freshdesk data model to train and fine-tune any AI-powered application.
This is a great use case for SyncHub. Each account you connect to will be synced to the same database and stored in its own separate schema. This keeps each account in its own data silo, while allowing you to query across schemas to easily query across all your WordPress and Freshdesk accounts. View our walkthrough here.
SyncHub will (E)xtract your raw data from WordPress and Freshdesk and (L)oad it into your normalized, relational data warehouse. You can then use our Insights platform to (T)ransform your data so that you can report on it easily, such as building monthly rollups or normalizing currencies.
There are many ways to query data from WordPress and Freshdesk - CSV exports, Native Reports, API access etc. But for all but the most trivial reports, you need a staging service like SyncHub to ensure performance and uptime. See our detailed breakdown here to understand where a tool like SyncHub fits into your analytics stack.
SyncHub steps in where out-of-the-box reporting solutions fall over. We don't presume to know the questions you have of your data, and thus we don't provide any reports. What we do give you is raw data - as pure as possible - so you can build the reports that you need for your business. Of course, if you need help, you're sure to find a helpful professional in our Services Store.
Yes! That's exactly what SyncHub was designed for. Just use the standard Database Connector from your reporting tool to connect to SyncHub and start bringing in your data.
No. SyncHub is a read-only tool and cannot reflect changes back to your cloud applications.
We currently sync Category, Clicked outbound link, Comment, Downloaded file, Media, Played video, Post, Stats summary, Subscriber, Tag, User, Viewed post, Views by country, Post tag, Post category and Post media (see our Data Model for full details). If there's something else you need just ask.
Your WordPress and Freshdesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously. You can read more about our security best practices here.
Because SyncHub is continuously syncing your WordPress and Freshdesk data to an offsite data store, you can also use our service to essentially maintain an up-to-date backup, in the event of a critical data failure or transfer to another system. With our BYOD (bring-your-own-database) option, you can even have this data stored directly into your own database. Select your pricing plan to backup on-demand as required, or have SyncHub automatically backup every day in the background for you.
KPMG Private EnterpriseEva Perrone, Innovation Lead
We have a lot of ambitious clients who want to get as close as they can to their business data but it’s often siloed in different systems, so while they were able to look at each dataset in isolation, bringing all the right metrics together was challenging.
RSM AustraliaMatthew Cunneen, Partner, Data & Analytics
The SyncHub experience was fantastic. It does what is says on the tin! The connection process is simple, the documentation is good and the communication with the team has been first class.
Kolsen GroupColin Spooner, Group Financial Controller
The SyncHub team got us to where we wanted to be and I think we all wonder how we ever lived without it.
The Cafe CollectiveDavid Mule, Manager
SyncHub has allowed us to see week-to-week exactly how much staff and product we need in our stores.

About WordPress

Visit the WordPress website

WordPress is a free and open source content management system (CMS) based on PHP and MySQL. It is the most widely-used CMS software in the world and it powers more than 30% of the top 10 million websites, giving it an estimated 60% market share of all sites using a CMS. WordPress started as just a blogging system in 2003, but has evolved to be used as full content management system and so much more through the thousands of plugins and widgets and themes.

About Freshdesk

Visit the Freshdesk website

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.