We help businesses leverage Freshdesk data through SyncHub and Power BI to gain actionable insights into customer support performance, ticket trends, and agent efficiency. By modeling support data effectively, we provide visibility that helps improve response times, customer satisfaction, and operational efficiency.
What we do with Freshdesk data: - Structure tickets, contacts, agents, departments, and SLAs into optimized reporting models. - Build measures for ticket resolution times, first-response rates, backlog, and customer satisfaction metrics. - Create dashboards that give support managers real-time visibility into team performance and service levels.
The result is a centralized reporting solution for Freshdesk, empowering your team to make data-driven decisions that enhance customer experience and operational efficiency.