Freshdesk connector

With SyncHub, you can create any report you like. This is because (unlike other reporting tools) we give you access to your raw Freshdesk data. If you don't already have a reporting tool, grab one of our recommended ones then use its standard Database Connector to connect to SyncHub and begin pulling down your data.

SyncHub can poll Freshdesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Freshdesk. The best way to find out is to simply grab a free trial of SyncHub, connect Freshdesk, then see for yourself.

SyncHub will (E)xtract your raw data from Freshdesk and (L)oad it into your data warehouse. We do not (T)ransform your data, however we do change its structure to the extent required to store it in a normalized, relational database so that you can report on it easily. Data (T)ransforms, such as monthly rollups, are left to you as the report-writer.

There are many ways to query data from Freshdesk - CSV exports, Native Reports, API access etc. But for all but the most trivial reports, you need a staging service like SyncHub to ensure performance and uptime. See our detailed breakdown here to understand where a tool like SyncHub fits into your analytics stack.

SyncHub steps in where out-of-the-box reporting solutions fall over. We don't presume to know the questions you need of your data, and thus we don't provide any reports. What we do give you is raw data - as pure as possible - so you can build the reports that you need for your business.

Yes! That's exactly what SyncHub was designed for. Just use the standard Database Connector from your reporting tool to connect to SyncHub and start bringing in your data.

No. SyncHub is a reporting tool and cannot reflect changes back to your cloud application.

We currently sync Agent, Company, Company domain, Contact, Contact other company, Contact other email, Contact other phone number, Contact tag, Email mailbox, Group, Group agent, Product, Role, SLA policy, SLA policy agent escalation, SLA policy applicable to company, SLA policy applicable to group, SLA policy applicable to product, SLA policy applicable to source, SLA policy applicable to ticket type, SLA policy target, Ticket, Ticket conversation, Ticket conversation attachment, Ticket conversation recipient, Ticket custom field, Ticket recipient, Ticket tag and Time entry (see our Data Model for full details). If there's something else you need just ask.

Your Freshdesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.

Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously.

Because SyncHub is continuously syncing your Freshdesk data to an offsite data store, you can also use our service to essentially maintain an up-to-date backup, in the event of a critical data failure or transfer to another system. With our BYOD (bring-your-own-database) option, you can even have this data stored directly into your own database. Select your pricing plan to backup on-demand as required, or have SyncHub automatically backup every day in the background for you.