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Freshdesk connector

SyncHub supercharges your Freshdesk account by freeing your data for advanced reports and analysis. Simply connect your Freshdesk account to our hosted data warehouse, then start reporting using your favourite reporting tools like PowerBI, Tableau or Microsoft Excel.

How it works

Get your Freshdesk data into your favourite reporting tool in just two minutes and three easy steps.

1 2 3 Connect Freshdesk to SyncHub

Securely connect your cloud software to SyncHub and we'll do the rest.

1 2 3 We sync your data automatically

SyncHub incrementally syncs your data and stages it in a managed data warehouse. We check for changes so you don't have to.

1 2 3 Connect your reporting tool

Query and share your data using our built-in Insights platform, or use your own reporting tool - such as like Excel, Tableau or Power BI.

What data do you need from Freshdesk?

Our simple data structures make your reporting a breeze

 Agent
 Company
 Company domain
 Contact
 Contact other company
 Contact other email
 Contact other phone number
 Contact tag
 Email mailbox
 Group
 Group agent
 Product
 Role
 SLA policy
 SLA policy agent escalation
 SLA policy applicable to company
 SLA policy applicable to group
 SLA policy applicable to product
 SLA policy applicable to source
 SLA policy applicable to ticket type
 SLA policy target
 Ticket
 Ticket conversation
 Ticket conversation attachment
 Ticket conversation recipient
 Ticket custom field
 Ticket recipient
 Ticket tag
 Time entry
Explore the full Freshdesk data model here

Frequently asked questions

With SyncHub, you can create any report you like. This is because (unlike other reporting tools) we give you access to your raw Freshdesk data. If you don't already have a reporting tool, you can use our Insights platform or grab one of our recommended 3rd-party tools then use its standard Database Connector to connect to SyncHub and begin pulling down your data.
SyncHub can poll Freshdesk as frequently as every five minutes, however this capability may be limited by the amount of data you have and/or the type of plan you have with Freshdesk. The best way to find out is to simply grab a free trial of SyncHub, connect Freshdesk, then see for yourself.
SyncHub will (E)xtract your raw data from Freshdesk and (L)oad it into your normalized, relational data warehouse. You can then use our Insights platform to (T)ransform your data so that you can report on it easily, such as building monthly rollups or normalizing currencies.
There are many ways to query data from Freshdesk - CSV exports, Native Reports, API access etc. But for all but the most trivial reports, you need a staging service like SyncHub to ensure performance and uptime. See our detailed breakdown here to understand where a tool like SyncHub fits into your analytics stack.
SyncHub steps in where out-of-the-box reporting solutions fall over. We don't presume to know the questions you have of your data, and thus we don't provide any reports. What we do give you is raw data - as pure as possible - so you can build the reports that you need for your business. Of course, if you need help, you're sure to find a helpful professional in our Services Store.
Yes! That's exactly what SyncHub was designed for. Just use the standard Database Connector from your reporting tool to connect to SyncHub and start bringing in your data.
No. SyncHub is a reporting tool and cannot reflect changes back to your cloud application.
We currently sync Agent, Company, Company domain, Contact, Contact other company, Contact other email, Contact other phone number, Contact tag, Email mailbox, Group, Group agent, Product, Role, SLA policy, SLA policy agent escalation, SLA policy applicable to company, SLA policy applicable to group, SLA policy applicable to product, SLA policy applicable to source, SLA policy applicable to ticket type, SLA policy target, Ticket, Ticket conversation, Ticket conversation attachment, Ticket conversation recipient, Ticket custom field, Ticket recipient, Ticket tag and Time entry (see our Data Model for full details). If there's something else you need just ask.
Your Freshdesk data is stored in its own dedicated data warehouse, hosted in our Microsoft Azure Sydney Data Center. If you'd like it stored somewhere else (even your own servers), just enquire about our BYOD (bring-your-own-database) option.
Absolutely. Every customer gets their very own isolated data warehouse. Database credentials are salt-encrypted...multi-factor authentication can be activated for your account...we take security very seriously. You can read more about our security best practices here.
Because SyncHub is continuously syncing your Freshdesk data to an offsite data store, you can also use our service to essentially maintain an up-to-date backup, in the event of a critical data failure or transfer to another system. With our BYOD (bring-your-own-database) option, you can even have this data stored directly into your own database. Select your pricing plan to backup on-demand as required, or have SyncHub automatically backup every day in the background for you.

About Freshdesk

Visit the Freshdesk website

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.